CHARLOTTE · UNPAID VOLUNTEER LEADERSHIP
Member Engagement Lead
Reports to Area Director · Open
Position overview
The Member Engagement Lead is responsible for creating a welcoming, inclusive, and engaging environment for BLK TLK members. This individual focuses on relationship development, participation, retention, and ensuring members feel genuinely connected to the organization.
Key responsibilities
Member Engagement & Retention
- Serve as a primary point of contact for new and existing members.
- Develop strategies to increase member participation and retention.
- Welcome and onboard new members.
- Maintain consistent member communication.
- Identify opportunities to strengthen relationships.
Member Experience
- Create networking and connection initiatives.
- Develop member appreciation and recognition opportunities.
- Gather feedback through surveys and conversations.
- Communicate member concerns to the Area Director.
- Foster an inclusive and supportive environment.
Leadership & Collaboration
- Collaborate with other chapter leadership leads.
- Support engagement during events.
- Attend leadership meetings and provide updates.
- Assist with initiatives supporting chapter growth.
Preferred qualifications
Strong communication, interpersonal, organizational, and problem-solving skills. Passion for community building, dependable follow-through, and the ability to engage people from diverse backgrounds. Previous leadership, customer service, or community engagement experience is preferred but not required.
Performance expectations
- Develop at least one member engagement initiative per quarter.
- Maintain a consistent new-member welcome process.
- Support member outreach and follow-up.
- Collect member feedback quarterly.
- Provide monthly engagement updates.
Measures of success
Member participation, retention, feedback, onboarding effectiveness, and communication consistency.
Ideal candidate
Someone who genuinely enjoys connecting with people, building relationships, and ensuring everyone feels welcomed and valued within BLK TLK.
Your people are out there.
Good people.Great memories.Your next chapterstarts here.
New friendships. New experiences. A whole lot of memories waiting to happen. You never know who you’ll meet or where one connection might take you.
Find your people